Network Operations Centre
ITEL’s purpose-built, carrier-class Network Operations Centre (NOC) is the first point of contact for all reactive and proactive support and maintenance requirements.
With a fully manned 24/7 operation, ITEL’s multi-vendor trained 1st line NOC support engineers guarantee to diagnose and solve even the most complex of faults within committed response times and service levels.
Where required, ITEL’s NOC staff not only manage the dispatch of the field service engineers, they also manage the escalation to second and third line support in addition to owning the repairs, logistics and spares management processes. ITEL’s rapid response and total UK/mainland footprint mean that our field service engineers will never be more than 2 or 4 hours from your site.
ITEL fault management service offers secure online web access into our fault management system (FMS) see real-time status of any open tickets.
Current technologies supported by the ITEL NOC include:
- IP/VoIP/Ethernet
- SDH/DWDM
- Microwave/RF/Mobile/Wireless
- MSAN
- Network Monitoring and Management
Example Services Offered by the ITEL NOC:
- 24x7x365 Network Monitoring
- 24x7x365 Network Management
- 24x7x365 European FLM Dispatch Centre
- 24x7x365 First & Second Line Multivendor Technical Support Centre
- 24x7x365 Spares & Logistics Management
- White label Services
- Reporting Services
- Lone Worker & Incident Reporting Centre
- Crisis Management & Emergency Helpline
- Lab Testing & Staging
- Network Simulation
ITEL offers an unrivalled level of network and alarm monitoring, allowing detection, remote diagnosis, and problem fixes, even before it becomes service affecting.